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Customer Service




Shopping Cart
To change the quantity of an item click on the view cart button at the top right corner of the website. You can login and view your order history by clicking my account.

 

Return policy

If you are not completely satisfied with your purchase from apetsworld.com, please return it to us in its original/unused condition and packaging within 30 days for an exchange or a merchandise credit for our website. Sorry, but we can not credit the shipping charges or refund your money. Please be sure to include a copy of your original invoice when returning the merchandise.

We urge you to take extra care in measuring your pet for collars, harnesses and apparel. Please check our sizing charts before placing your order.

The following items may not be returned or exchanged:

  • Personalized or custom items
  • Wedding/Holiday items
  • Toys
  • Sale merchandise
  • Worn/used merchandise
  • Merchandise purchased anywhere else but apetsworld.com
*Please do not attempt to return merchandise purchased from apetsworld.com to any retail store that carriers our collection. *In addition, we can not accept returns of merchandise purchased from any place except from apetsworld.com.
 
Coupons/Free Shipping Offers
Please note that coupons are NOT valid on PetzOFF products. Free shipping does NOT apply to PetzOFF products.  Coupons are not valid on Sale or Promotional Items. Coupons are only valid on www.APetsWorld.com   they may not be used in any retail stores or on other web sites that carry A Pet's World products.

Uncollected/refused packages will be charged a $10.00 restocking fee plus shipping and handling charges. If you request that we reship the merchandise we will need to charge for shipping and handling again.

**We can not accept responsibility for packages returned to us, but not received. In addition, we are not responsible for returns received after 30 days from the original ship date or returns that do not include the original invoice or invoice number.

For your protection, please be sure to obtain a delivery confirmation receipt or tracking number, as well as insurance for the merchandise. Multiple exchanges will incur a 20% restocking fee, plus shipping & handling.

In other words, your first exchange is free, unless your original order had free shipping…Additional exchanges will be charged as noted. Website credits are valid for one year from date of issue.

Return Merchandise with your invoice copy to:

Via United States Postal Service
A Pet's World
PO Box 494
Chester, NY 10918
 
Via UPS/FED X, DHL etc
A Pet's World at Galleria
295 Ballard Road
Middletown, NY 10941
845-769-7321

Sizing

We urge you to consult our sizing guidelines and charts before submitting your order. Personalized, Custom and Sale merchandise is not accepted for returns or exchanges.

Since sizes within the same breed can vary dramatically, we are not able to tell you what size your pet wears. Following are sizing guidelines:

Embellished Nylon Collars and Embellished Harnesses:

 

For the correct collar size, measure your pet's neck, where the collar will sit, as accurately as possible and add 2" for the collar size you need to buy: E.g. if your dog's neck measures 10" around, add 2" and order a size 12 collar.

For the correct harness size, measure your pet’s girth (or chest area that is 1" behind the front legs) That will give you the correct numerical harness measurement. All embellished items are sized numerically, e.g. size 8, 10, etc.

 Adjustable Nylon Webbing Quick Release Collars and Harnesses:

Collars:

Measure your pet's neck, where the collar will sit, as accurately as possible and order the size that is equivalent to that number: E.g. If your pet's neck measures 18" order a size Large collar. Refer to the chart below:

       Tiny SMALL MEDIUM LARGE
3/8" width 6"-8"                           
5/8" width                          9"-13" 12"-19 3/4"           
1" width                                                                           16"-29"

Step In Quick Release Harnesses:

Measure your pet's girth (chest area 1" behind the front legs) as accurately as possible and order the size equivalent to that number. If your pet's girth measures 15" order a size Small harness. Please note that a Pet's collar and harness size usually do not coincide. Please refer to the chart below:

                  Tiny Xtra Small Small Medium

Large

3/8" width 6"-11"                                                                 
5/8" width              11"- 14" 13"-16" 15"-20"              
1" width                                                             19"-26"

Leather Collars:

Measure your Pet's neck, where the collar will sit, as accurately as possible and that is your pet's collar size. If your pet's neck measures 7" or 8" order a size 8 leather collar. There are extra holes to go a little smaller and one hole to go a little larger. If your pet's neck measures 20", order a size 20 Leather Collar. Leather collars are sized numerically.

Apparel sizing (coats, sweaters, t-shirts)

 

Measure your dog's back from the neck base to the tail base. Be sure that your dog is standing, not sitting. If the measurement is between sizes then order one size up.

 

 Xtra Small 

 Small

 Medium

 Large

 7"-10"

 10"-12"

 12"-14"     

 14"-16     

 

Carrier and Tote Tips

To help your pet with their new tote, please click here for useful tips.

Tips on how to help your dog adapt to his new Tote/Carrier

Shipping and Handling

DOMESTIC Shipping and Handling Information:

We are not attempting to make a profit on shipping and handling fees, but need to cover our expenses for all the packaging materials, as well as the labor involved in packing, plus transportation. We continually look to lower these costs and pass the savings on to the customer. Unless otherwise specified, we ship via Priority Mail from the US Postal Service with a delivery confirmation or via UPS. All small packages weighing up to l 1b will be $8.00 for Priority Mail shipping and handling with a delivery confirmation. However, our online order form will print out a shipping charge based on the dollar value of the order. We will adjust it to the lower rate upon receipt of the order and confirm it to you. Upon request and certainly if there is a delay in receipt of your package, we will supply the tracking number, which can be verified at: United States Postal Service Web Site (tracking information) www.usps.com or ups.com

RATES Effective For all packages shipped on or after July 1, 2005 Standard Shipping via Priority Mail from the Post Office Approximately 2-3 day delivery, not including drop off date. Express Shipping from the Post Office Generally next day delivery, but up to 2 daysfor some towns and cities, not including drop off date. UPS is up to 7 days for delivery, depending on the address, not including the pick up date.

Standard Shipping

Express Shipping from the Post office
$0 to $25 $8.00 $0.00 to $25.00 $28.00
$25.01 to $50.00 $10.00 $25.01 to $50.00 $32.00
$50.01 to $100 $12.00 $50.01 to $100 $44.00
$100.01 to $300.00 $14.00 $100.01 to $300.00 $46.00
$300.01 to $500.00 $20.00 $300.01 to $500.00 $48.00
$500.01 and up Free $500.01 and up $50.00 depending on weight and size

*** NOTE: Oversize packages may cost moreSorry, Free shipping does not apply to APO or AFO addresses since we have no way of knowing the actual destination.

If you would like us to ship via UPS overnight or 2 day or 3 day service, please contact us for the shipping and handling charges, as it can be very costly. Expect to pay a minimum of $50.00.

If you have a valid UPS or FedEx shipper number with the corresponding billing address and zip code, we can ship collect and reduce the handling fee to $3.00. However, if the information is not valid, we will automatically ship via our standard methods and charge accordingly.
 
Coupons or Codes for FREE Shipping apply to standard shipping only within the US. They are usually shipped via Priority Mail.

INTERNATIONAL ORDERS:

Please add $30.00 to the standard shipping and handling charge. International orders are generally shipped via Global Priority or Global Express from the US Postal Service. Please note that there is no tracking number available for Global Priority. Also, the US postal service is only responsible for the delivery to your Post Office, not to your shipping address. We are currently checking other carriers, but to date the US Postal Service has the most reasonable shipping rates to other countries. Shipping time is approximately 10 business days.

**All customs and duty charges are the sole responsibility of the recipient. We do not know what the individual country polices are.

International Shipping with BongoUS.com  APetsWorld.com has partnered with BongoUS.com  to offer convenient, fast international shipping to more than 225 countries for our customers. BongoUS.com members receive deeply discounted shipping rates, exceptional customer service, 24/7 online access to their account, and access to other services.

International Shipping Now Available!
We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

Click on the Bongo logo in the corner to get started!



** For all orders, please be sure to write your complete shipping address as it is recognized by the US. Postal Service and/or UPS. Do not use abbreviations and please specify if it is a Road, Court, Lane, Drive, Street, etc. E.g. 245 Maple is not acceptable and we will not be able to print a shipping label. However, 245 Maple Street is acceptable if that is the proper name.

Photographs and Description Disclaimer
We try very hard to take the best pictures we can and offer the most accurate and detailed descriptions possible. However, please keep in mind that different computer monitors can distort colors and images. Also, we are only human and there may be typos, omissions or pricing errors. In addition, there may be a time lapse before we can update the website regarding availability, pricing, sizing etc. Please note that pricing, descriptions and availability can change at any time.

If you have any questions or require additional information, Please e-mail us

 

Tax Information
New York State residents pay 8.125% tax for merchandise shipped within NY State.

 

Payment Options
In addition to checks and money orders, we accept Visa and Mastercard and American Express.  We also reluctantly accept PayPal.  If you are using paypal, please note that we are unable to adjust your shipping fee to a lower rate than what is shown on your order.

 

Billing
With the exception of custom, special or personalized orders, we do not bill your credit card until we are ready to ship the merchandise to you. However, for custom, special and personalized products, we must charge you for the merchandise, shipping and handling before we send your order out to be made or embroidered. It may take up to 2 weeks to ship custom or personalized items. If an item is out of stock, you will not be billed until it arrives and we are ready to send it out for personalization or ship it directly to you.

 

Copyright
A Pet's World is very strict about the use of our trademarks, images, graphics and copy. Use of A Pet's World Photos, Graphics or Text is not allowed without written permission.Only retailers with written permission may use pictures or copy from our sites. Permission will be given for specific Photos only.

 

*** Any use of our copy or Pictures for Ebay or any other online auction site or non approved website is strictly prohibited. Violators will automatically be reported to the Host site, the National Fraud Information Center and Internet Fraud Watch and our attorney.

Security
Our shopping cart uses Secure Socket Layer (SSL) Technology to encrypt your credit card information. If you are still uncomfortable with on line ordering you may fax credit card orders to 845-769-7328 or call our toll free phone 877-PET-TOTE.  Local number is 845-769-7321

 Contact Information

A Pet's World
PO Box 494
Chester, NY 10918
TEL: 1-877-PET-TOTE (738-8683)
845-769-7321
FAX: 845-769-7328
Email: sales@apetsworld.com

 

e-mail address

Privacy

 We are committed to respecting your privacy and recognizing your need for appropriate protection and management of contact information you share with us (the phrase "contact information" means any information by which you can be contacted or identified, such as your name, mailing address, email address, telephone number, etc.). The purpose of this Privacy Policy is to inform you what information we may collect from you, how we use such information, and the choices you have regarding our use of, and your ability to review, correct and opt out of our use of, the information. By using our web site or sharing your contact information with us, you are accepting and consenting to the practices described in this Privacy Policy.

As a part of our commitment to your privacy, A Pet's World supports and adheres to the guidelines and practices adopted by the Direct Marketing Association's "Privacy Promise to American Consumers." We have agreed to (1) provide customers with notice of their ability to opt out of information rental, sale, or exchange with other marketers; (2) honor customers' requests not to share their contact information with other marketers; and (3) honor customers' requests not to receive mail, telephone, or other solicitations from us.

COLLECTING INFORMATION ABOUT YOU

There may be times (such as when you purchase or order a product or to participate in contests, sweepstakes or promotions, etc.) when we ask you to provide certain contact information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, information regarding your pet(s) and other information. We may also maintain a record of your product purchases.

Whether or not to provide such information is completely your own choice.  In addition, we may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive marketing communications from us.

In general, you can visit many of our web pages without telling us who you are or revealing any contact information about yourself. We may track the Internet domain address from which people visit us and analyze this data for preferences, trends, and site usage statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.

USING INFORMATION ABOUT YOU

We use your contact information for internal purposes only, such as:

  • confirming and tracking your order, subscription, or registration;
  • analyzing preferences, trends, and statistics;
  • informing you of our new products, services, and offers; and
  • providing you with other information about A Pet's World

 

We process your contact information only in ways compatible with the purposes for which it was collected or authorized by you. To the extent necessary for such purposes, we take reasonable steps to make sure that your contact information is accurate, complete, current, and otherwise reliable with regard to its intended use.

We may contract with companies or persons to provide certain services including credit card processing, shipping, data management, promotional services, etc. We call them our Service Providers. We provide our Service Providers with the information needed for them to perform these services. We also ask our Service Providers to confirm that their privacy practices are consistent with ours.

OPTING OUT OF MARKETING AND TRANSFERS; UPDATING AND DELETING INFORMATION ABOUT YOU

We want to communicate with you only if you want to hear from us. If you prefer not to receive direct marketing from us  you can call us at 877-738-8683 or send us an email: CustomerService@APetsWorld.com.  Please be sure to include your full name, email address, mailing address, and specifically what information you do not want to receive. If you would like to update or correct your email address, mailing address or other contact information with us please contact us the same way. 

You may also click the designated link at the bottom of all email advertisements to be removed from future email updates.

Please note that any requests to remove or update your contact information may take up to five days for your email request and 6–8 weeks to process your postal mail request.

COOKIES

When you visit our web sites, we send one or more "cookies" to your computer or other device. We may also use cookies in emails that you receive from us. A "cookie" is a small data file that is placed on the hard drive of your computer when you visit a web site. A "session cookie" expires immediately when you end your session (i.e., close your browser). A "persistent cookie" stores information on the hard drive so when you end your session and return to the same web site at a later date the cookie information is still available. Generally, we use cookies to improve the quality of our service when you visit our web site and other web sites of interest to you. We also use cookies to remind us of who you are, tailor our products, services and advertising to suit the personal interests of you and others, estimate our audience size, assist our online merchants to track visits to and sales at our web sites and to process your order, track your status in our promotions, contests and sweepstakes, and/or analyze your visiting patterns.

We do not have any service partners that utilize cookies.